At Ongole Beef, we are committed to delivering the highest quality meat products. Due to the perishable nature of our products, we accept returns only in the case of order errors, damaged packaging, or spoilage issues.

• Report any issues (wrong item, damage, or spoilage) within 24 hours of delivery.
• Include your order number and clear photos of the product and packaging.
• All items must be kept in their original packaging and properly refrigerated until inspection.

• Replacement: Receive a fresh replacement at no extra cost.
• Refund: Full refund issued to your original payment method.

• Contact our customer care team at support@ongolebeef.com or call 0700‑XXX‑XXX within 24 hours of delivery.
• Provide your order details and photos for review.
• Follow the instructions provided for pickup or drop-off arrangements.

For any questions or concerns, our dedicated support team is here to help. Your satisfaction is our priority.