Effective date: March 4, 2026.

Ongole Beef respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and how we protect it when you use our website, place orders, or contact us.

• Identity and contact details such as name, phone number, email address, and delivery address.
• Order and transaction details including purchased products, payment status, and delivery notes.
• Account and communication records, including support messages and newsletter preferences.
• Technical data such as IP address, browser type, device information, and site usage analytics.

• To process, deliver, and support your orders.
• To verify transactions, prevent fraud, and maintain platform security.
• To respond to inquiries and provide customer support.
• To improve our products, website performance, and customer experience.
• To send service updates and, where allowed, marketing communication.

We may share personal data with trusted service providers where necessary to operate our business, such as payment processors, delivery partners, or technology providers, subject to confidentiality and data-protection obligations.

We may disclose information where required by law, regulation, court order, or to protect legal rights and safety.

We use cookies and similar technologies to keep your session active, remember preferences, analyze website usage, and improve service quality. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

• We implement reasonable technical and organizational safeguards to protect personal data.
• We retain data only for as long as needed for business, legal, accounting, or dispute-resolution purposes.

Subject to applicable law, you may request access, correction, or deletion of your personal data, or object to certain processing activities. To make a request, contact us using the details below.

For privacy-related questions or requests:

• Email: clientcare@ongolebeef.co.ke
• Phone: +254 798 777 333 / +254 796 020 200
• Address: Heri Plaza, Karen, Nairobi