Effective date: March 4, 2026.

These Terms and Conditions govern your use of the Ongole Beef website and your purchase of products from us. By accessing the website, placing an order, or using any related services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our services.

• You confirm that the information you provide is accurate, complete, and current.
• You are responsible for keeping your account credentials confidential.
• You are responsible for all activity under your account unless unauthorized use is promptly reported.

• All orders are subject to acceptance and product availability.
• Displayed prices are in Kenyan Shillings unless otherwise stated.
• We may correct pricing or listing errors before dispatch and, where needed, contact you with updated options.
• Payment must be completed using approved payment methods before order fulfillment.

• Delivery windows are estimates and may vary due to operational or external factors.
• You or your authorized recipient should inspect the order at delivery.
• Risk in perishable goods transfers to you upon delivery or collection.

Returns and refunds are governed by our dedicated Return & Refund Policy.

Read Return & Refund Policy

• To the extent allowed by law, Ongole Beef is not liable for indirect, incidental, or consequential losses arising from use of the website or products.
• Nothing in these Terms limits rights that cannot be excluded under applicable law.

These Terms are governed by the laws of Kenya. Any disputes shall be handled by courts of competent jurisdiction in Kenya unless applicable law provides otherwise.

For questions about these Terms:

• Email: clientcare@ongolebeef.co.ke
• Phone: +254 798 777 333 / +254 796 020 200
• Address: Heri Plaza, Karen, Nairobi